Chalet Rehabilitation and Healthcare Center

The staff and especially John the social director are so sensitive to the needs of the residents. This morning i joined John as he broke the news to about a dozen of the residents that one of their friends had passed and he felt that because I do a Sunday morning church service for those interested I could come and lend emotional and spiritual support with the heartbreaking news of the passing of a friend to so many. Chalet is certainly trying to make quality of life for each resident as good as possible. Pastor Mike.

Not happy with this facility. 1) Can NEVER get ahold of anyone or check on your loved one. 2) They didn’t shower my mother besides a “bird bath” 3) Place is disgusting with termites flying everywhere 4) my mother was stuck in bed for 3 days straight until we could get up there and get her changed and out of the room. She had to go here until her IV was done with and is being moved to a better facility and closer to home. Do not send your loved one here. Obviously in the front everything looks nice but in the rooms and parts of the building it’s disgusting. Nurses also have attitudes. I’ve worked in a senior community and would never treat my residents the way some of them did here! Their ED had an attitude with me once she seen this review (I have a video of the phone call) and after we spoke, my mom said all the staff treated her worse. Wouldn’t turn lights off for bed, wouldn’t refill her water, made her wait even longer for assistance. Place needs shut down immediately and staff needs to grow up and learn to be professional! 😊

My mother was here for about a week or two and only got a shower the day she transferred. She cried to my sister and I multiple times about her treatment here. They never took her outside or got her out of her bed. My sister posted a bad review (obviously^) and they treated her even worse after they had told my sister that they saw her review. Termites were flying around EVERYWHERE the one time my mother was taken outside by us. My sister was given attitude on the phone and DID NOT update us on anything regarding her, regardless of us asking them to. Needless to say, definitely would not recommend. Definitely better off taking a loved one almost anywhere else.

Of all the nursing homes I have been in over the years this has been and is my favorite. The care and hearts is evident by the focus and the engagement that routinely occurs. The residents are open and welcoming to new staff and new residents. This nursing home most certainly has that home town vibe & quality feel.

The staff are mostly good and hard working and very caring people. However they are mostly understaffed and in my opinion basic things are ignored and noone held responsible even though they are shown where they're failing to do the job they're being paid to perform! In my opinion they will have to be reprimanded for this and terminated after a number of times! Don't let the few bad apples spoil the whole bushel of the ones going above and beyond the call of their own duty!